Our company’s complaint handling procedure
We offer highest level of service within the duration of your contract & expecting feedback from our client and look to improve our services. You can make a complaint if something wrong. We will investigate your complaint & provide you with a decision in a timescale. We will give you a full explanation, apologising, making a goodwill gesture & giving compensation in appropriate circumstances.
To make a complaint
You can make a complaint to contact with us by e-mail, call us to our direct contact number or write to us.
The steps in our complaint handling process:
Step 1
We can deal your complaint please -
E-mail us
Call us
Call our customer service direct number on 07458302604
Write to us
SAVE PAYMENT UK LIMITED
Suite B3, Prinny Mill Business Centre,
68 Blackburn Road,
Haslingden,
Rossendale,
England,
BB4 5HL
Please provide details about the reasons for the complaint & your account number, name, contact number and full address.
Step 2
We will send you an e-mail or a written acknowledgment within 7 working days of receipt of your complaint.
Step 3
Within 7 working days of receiving your complaint we will send a response to satisfactory the complaint. After issuing our response within 5 days if we do not hear from you, we will assume you are satisfied with our decision.
Step 4
We will be happy to consider a further response if you are not satisfied of our response. We will review your complaint & give you decision again by e-mail or written within 5 working days.
Step 5
If you remain dissatisfied with our final response or your complaint is outstanding for more than 8 weeks then you may able to seek help for energy from Ombudsman Services and their service is impartial, free & simple for you to use. Please use this link to get a step by step guide from consumer perspective on submitting complaints through Ombudsman Services processes.
Contact details for Ombudsman Services:
Post: Energy Ombudsman, P.O. Box 966, Warrington WA4 9DF
Phone: 0330 440 1624
Email: enquiry@energyombudsman.org